Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

Because our products are digital, an order is eligible for a refund only when the code, top-up or account access has not been used and the issue is reported to us with proof of purchase.

Non-refundable products

• Gift cards and vouchers that have already been revealed or redeemed.
• Downloadable software products and licence keys after activation.
• Game top-ups that were already delivered to the UID or account you provided.
• Orders that failed because of a wrong UID, email or account detail submitted by you.

Refunds

Once your request is received and reviewed, we will notify you by email that we have received it. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be issued and a credit will automatically be applied to your original method of payment.

Late or missing refunds

1. First, check your bank or wallet account again.
2. Next, contact your bank or payment provider — there is often some processing time before a refund is posted.
3. If you have done all of this and still have not received your refund, please contact us at support@premium-panel.online.

Sale items

Only regular-priced items may be refunded. Sale and promotional items cannot be refunded.

Exchanges

We only replace products if they are defective or if the same product was delivered two or more times. If you want to exchange the same item, send us an email with your order number and a screenshot of the issue.

Email: support@premium-panel.online

Gifts

If the item was marked as a gift when purchased and delivered directly to you, you will receive a store credit for the returned amount. If the product was not marked as a gift at the time of purchase, the refund will be returned to the buyer who placed the order.

Delivery issues

If your order is not delivered within the stated delivery time, contact our support team with your order number. We will either complete the delivery or issue a full refund.